Frequently Asked Questions

We want your experience with Revenant Gear to be as straightforward as possible. Below are answers to some of our most frequently asked questions.

How long does delivery take?

Delivery times vary depending on the product and delivery location. Where available, an estimated delivery timeframe will be provided with your order. Once your order has been dispatched, you’ll receive tracking information by email.

How can I track my order?

When tracking becomes available, the details will be sent to the email address used when placing your order. You can use the tracking link or reference provided to follow your delivery.

Where do you deliver?

The locations we currently deliver to will be shown during checkout. Enter your delivery address to view the available options for your area.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help, but changes may not be possible once an order has entered processing or been dispatched.

What is your returns policy?

We want you to be satisfied with your purchase. If you would like to return an item, please read our Returns & Refunds Policy for information about eligibility, return timeframes and how to begin the process.

What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible and include your order number, a description of the problem, and clear photographs of the item and its packaging. We’ll review the issue and help you with the appropriate next steps.

Will all the items in my order arrive together?

Some products may be dispatched separately, which means they could arrive at different times. If you receive only part of your order, the remaining items may still be on their way. Any available tracking details will be sent to you by email.

How can I contact Revenant Gear?

If you have a question about a product, an existing order or anything else, please visit our Contact Us page and send us a message. We’ll respond as soon as possible.

Still need help? Get in touch — we’re always happy to assist.

Revenant Gear — Built for your setup.